0191 281 3135
129 Osborne Road, Jesmond, Newcastle, NE2 2TB

Complaints Handling Statement

At Atkinson Dental Practice we take complaints very seriously and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible.

Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers concerns in a caring and sensitive way.

The person responsible for dealing with any complaint about the service that we provide is Mrs R Davison, our Complaints Manager.

If patients are not satisfied with the result of our procedure then a complaint can be made to the following: Mr Michael Atkinson Practice Principle.

For complaints about private treatment please contact:

  • The Dental Complaints Service – Telephone: 08456 120 540

For complaints about NHS treatment please contact:

  • Patient Liaison service(PALS) – Telephone: 0800 032 0202

For complaints about professional misconduct please contact:

  • The General Dental Council – Telephone: 0845 222 4141

For further information please ask a member of staff for a copy of our full Complaints policy.

Policy Reviewed and updated: May 2104.

Policy Review Date: May 2015.

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If you need dental advice, have any questions or are looking to book an appointment, please use the contact form below to get in touch. Alternatively, you could call us on 0191 281 3135.